Privacy Policy

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1. Introduction

Get Flaked Epoxy Flooring (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website https://getflakedepoxycoatings.com.au (“Website”), you agree to the terms of this Privacy Policy.

2. Information we Collect

We may collect the following types of personal information when you use our Website, submit an enquiry, or interact with us:

• Name
• Contact details (email address, phone number, residential or business address)
• Details about your flooring enquiry or project requirements
• Payment details if you engage our services
• Information collected automatically, such as IP address, browser type, device type, and cookies/analytics data
• We do not collect sensitive information unless it is directly relevant to our services and you have consented.

3. How We Collect Personal Information

We may collect your information when you:

• Fill out our online contact form
• Communicate with us via phone, email, or in person
• Engage our flooring services
• Visit and interact with our Website (cookies, Google Analytics, etc.)

4. Why We Collect Your Information

We collect, hold, and use your personal information for purposes including:

• Responding to your enquiries and providing quotes
• Delivering our epoxy flooring services
• Processing payments and invoices
• Sending updates, promotions, or marketing (you may opt out at any time)
• Improving our Website and customer service experience
• Complying with legal and regulatory obligations

5. Cookies & Website Analytics

Our Website may use cookies and third-party analytics tools (such as Google Analytics) to collect information about how visitors use the Website. This helps us improve functionality and provide a better user experience. You can disable cookies through your browser settings, but some features of the Website may not work properly.

6. Disclosure of Personal Information

We will not sell or rent your personal information.
We may disclose your information to:

• Service providers, contractors, or suppliers who assist in delivering our services (e.g., payment processors, IT support, couriers)
• Regulatory authorities, if required by law
• Third parties, but only with your consent or as permitted under the Privacy Act

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. While we strive to protect your information, no method of transmission over the internet is completely secure.

8. Access & Correction

You may request access to, or correction of, the personal information we hold about you. Please contact us using the details below, and we will respond in accordance with the Privacy Act.

9. Overseas Disclosure

We generally do not disclose personal information outside Australia. However, third-party service providers (such as website hosting or analytics providers) may store information overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

10. Marketing & Communications

We may send you marketing communications about our services. You can opt out of receiving these by following the unsubscribe instructions in our emails or contacting us directly.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Updates will be published on our Website.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

Get Flaked Epoxy Flooring
📍 Sunshine Coast, QLD, Australia
📧 getflakedepoxy@gmail.com
📞 0418 472 206

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.